Privacy Policy
At Multikem Enterprises Ltd, we are committed to protecting the privacy of our users. This Privacy Policy sets out the basis on which we collect, use, and disclose information we collect through our e-commerce platform. By using our website, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
Information We Collect .
Personal information: When you create an account on our website, we collect personal information such as your name, email address, and postal code.
Payment information: When you make a purchase on our website, we collect payment information such as your registered mobile money numbers.
Location data: We may collect location data if you enable location services on your device.
Log data: Our servers automatically record log data, such as the details of the device you are using, IP address, and the pages you visited on our app
How We Use Your Information
To provide the services you request: We use your personal information to process your transactions and fulfill your orders.
To personalize your experience: We may use your personal information to recommend products and offers that we think may interest you.
To communicate with you: We may use your email address or phone number to send you notifications about your order status or to inform you of any updates to our app.
To improve our services: We may use your information to improve our app, products, and services.
To comply with legal obligations: We may be required to use your information to comply with legal obligations, such as preventing fraud and complying with tax laws.
Disclosure of Your Information
We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may disclose your information to third parties for the following purposes:
To fulfill your order: We may share your personal information with our third-party payment processors or shipping partners to complete your order.
To comply with legal obligations: We may be required to disclose your information to comply with legal obligations, such as responding to a subpoena or court order.
To protect the rights and safety of our users: We may disclose your information to enforce our policies or to protect the rights and safety of our users and the public.
Security of Your Information
We take the security of your information seriously and have implemented appropriate technical, organizational, and physical security measures to protect your information from unauthorized access, misuse, or disclosure. However, no security measures are perfect, therefore we call upon you to also be discrete with the handling of your personal details.
Your Rights
Access to your information: You have the right to access your personal information that we collect and process.
Correction of your information: You have the right to correct your personal information if it is inaccurate or out of date.
Deletion of your information: You have the right to request the deletion of your personal information, subject to certain exceptions.
Opt-out of marketing communications: You have the right to opt-out of marketing communications from us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our website and by email.
Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at multikementerpriseslimited@gmail.com.
This Privacy Policy is effective as of 20/08/2024.