Terms and Conditions
1. Introduction
Welcome to Multikem Enterprises Ltd. These terms and conditions govern your access to and use of our eCommerce website and the purchase of chemical products through our platform. By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you should not use our Website or purchase any products from us.
2. Eligibility
2.1. Age Requirement
You must be at least 18 years old to use our Website and purchase products from us. By using our Website, you represent and warrant that you meet this age requirement.
2.2. Legal Capacity
By using our Website, you represent that you have the legal capacity to enter into binding contracts. If you are using our Website on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.
3. Product Information
3.1. Product Descriptions
We strive to provide accurate and up-to-date information about our chemical products. However, we do not warrant that product descriptions, images, or other content on our Website are accurate, complete, reliable, current, or error-free. All product specifications are subject to change without notice.
3.2. Safety Information
Chemical products can be hazardous if not handled properly. It is your responsibility to ensure that you are fully informed about the proper handling, storage, and disposal of any chemical products purchased from us. We provide Safety Data Sheets (SDS) for each product, which you must review before use.
3.3. Compliance with Laws
By purchasing our products, you agree to comply with all applicable local, national, and international laws and regulations regarding the purchase, handling, storage, transportation, and use of chemical products. It is your responsibility to ensure that you have all necessary licenses and permits for the purchase and use of our products.
4. Orders and Payment
4.1. Order Acceptance
All orders placed through our Website are subject to acceptance by us. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in the description or price of the product, or issues with payment processing. In the event we cancel an order after payment has been made, we will refund the full amount.
4.2. Pricing
All prices on our Website are listed in Ugandan Shillings (UGX) and are subject to change without notice. Prices do not include taxes, shipping, or handling fees, which will be calculated and added during the checkout process. You are responsible for paying any applicable taxes or duties associated with your purchase.
4.3. Payment Methods
We accept [list of payment methods, e.g., mobile money, credit/debit cards, bank transfers]. Payment must be made in full at the time of order. Your payment information will be processed securely, and we do not store your payment details. By providing payment information, you represent and warrant that you are authorized to use the payment method provided.
4.4. Invoicing
Upon successful placement of an order, you will receive an electronic invoice via email. This invoice will include a summary of the products purchased, the total cost, and any applicable taxes and fees.
5. Shipping and Delivery
5.1. Shipping Policy
We offer shipping to locations within Uganda and select international destinations. Shipping costs and delivery times will vary depending on the destination and the nature of the products ordered. Certain chemical products may be subject to special shipping requirements due to their hazardous nature.
5.2. Delivery Time frames
Delivery times are estimates and are not guaranteed. We are not responsible for delays in delivery due to factors beyond our control, including but not limited to customs clearance, shipping carrier delays, natural disasters, or political unrest.
5.3. Delivery Acceptance
Upon delivery, you are responsible for inspecting the products for any visible damage or defects. If there is any damage or discrepancy, you must notify us within two days of receipt. Failure to do so may result in the forfeiture of any claims.
5.4. Risk of Loss
The risk of loss and title for all products purchased from us pass to you upon our delivery to the carrier. It is your responsibility to file any claims with the carrier for damaged or lost shipments.
6. Returns, Refunds, and Cancellations
6.1. Return Policy
Due to the nature of chemical products, we do not accept returns unless the product is defective or incorrectly shipped. If you receive a defective or incorrect product, please contact us within [number] days of receipt to arrange a return and replacement. All returned products must be in their original, unopened packaging and accompanied by the original invoice.
6.2. Refunds
Refunds will only be issued for defective or incorrectly shipped products. Refunds will be processed using the same payment method used for the original purchase and will be issued within [number] days of receiving the returned product. Shipping and handling fees are non-refundable.
6.3. Order Cancellations
You may cancel your order before it has been shipped. Once an order has been shipped, it cannot be canceled, and you will need to follow our return process.
7. Product Liability and Disclaimer
7.1. No Warranties
All products are provided "as is" without any warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We make no warranties that the products will meet your specific needs or requirements.
7.2. Use of Products
You assume all responsibility and risk for the use of any products purchased from us. We are not responsible for any damage, injury, or harm resulting from the use, misuse, or inability to use any of our products. It is your responsibility to ensure that you have the necessary knowledge, training, and equipment to safely handle and use the products.
7.3. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our Website or the purchase of our products. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses.
8. Intellectual Property
8.1. Ownership of Content
All content on our Website, including but not limited to text, graphics, logos, images, and software, is the property of [Your Company Name] or its content suppliers and is protected by Ugandan and international intellectual property laws. You may not use, reproduce, distribute, or create derivative works from our content without our express written permission.
8.2. Trademarks
All trademarks, service marks, and trade names used on our Website are the property of Multikem Enterprises Ltd or their respective owners. Unauthorized use of any trademark, service mark, or trade name is strictly prohibited.
9. Privacy and Data Protection
9.1. Personal Information
We collect, use, and protect your personal information in accordance with our Privacy Policy. By using our Website, you consent to the collection and use of your personal information as described in our Privacy Policy.
9.2. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, we cannot guarantee the absolute security of your information, and you acknowledge that you provide your personal information at your own risk.
10. Governing Law and Dispute Resolution
10.1. Governing Law
These Terms and any disputes arising out of or related to your use of our Website or the purchase of our products shall be governed by and construed in accordance with the laws of Uganda, without regard to its conflict of law principles.
10.2. Dispute Resolution
Any disputes arising out of or related to these Terms shall be resolved through amicable negotiations between the parties. If the parties cannot resolve the dispute through negotiation, the dispute shall be submitted to arbitration in accordance with the rules of the Centre for Arbitration and Dispute Resolution (CADER) in Uganda. The arbitration shall be conducted in English, and the decision of the arbitrator shall be final and binding on the parties.
11. Changes to Terms and Conditions
We reserve the right to update or modify these Terms at any time without prior notice. Any changes to these Terms will be effective immediately upon posting on our Website. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.
12. Force Majeure
We shall not be liable for any failure to perform our obligations under these Terms if such failure results from circumstances beyond our reasonable control, including but not limited to natural disasters, acts of war, terrorism, civil unrest, strikes, labor disputes, supply chain disruptions, government regulations, or any other force majeure event.
13. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforced